Do I need an account to make a purchase?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your favorite items, and enjoy a faster checkout process in the future.
How do I create an account?
To create an account, hover over the 'Sign In' button in the header on any page of our site to access the dropdown menu, where you can select 'Sign Up' directly. Alternatively, if you attempt to log in, you'll also find the option to 'Sign Up' there. You can also quickly create an account by signing in with your Google or Facebook account.
How do I place an order?
To place an order, browse our products, select the items you want, and click 'Add to Cart'. Once you are ready to check out, click on the cart icon and follow the prompts to complete your purchase.
What payment methods do you accept?
Currently, we accept credit cards only. You can use major credit cards such as Visa, MasterCard, and American Express to complete your purchase.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We can only make changes if the order has not yet been processed.
What shipping options are available?
We offer standard shipping for all orders, and free shipping is available for certain orders. For detailed information about our shipping options and eligibility for free shipping, please visit our
Delivery page.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order on the carrier's website.
What should I do if my order hasn't arrived?
If your order hasn't arrived within the estimated delivery time, please check the tracking information provided in your confirmation email. If you still have concerns, contact our customer service team for assistance.
Where are your products stored?
We do not hold large quantities of inventory in a warehouse. Instead, our products are made to order, which means they are created specifically for you when you place an order. This approach helps us reduce waste and minimize our environmental impact while ensuring you receive high-quality, customized items.
What is your return policy?
We accept returns within 14 days of receipt. Items must be in their original condition and packaging. Please visit our
Return Policy page for more details on how to initiate a return.
How do I exchange an item?
To exchange an item, please follow our return process to return the original item and place a new order for the desired item.
How can I contact customer support?
You can reach our customer support team via email at sales@ekirabo.com or through our contact form on the website. Our hours of operation are 09:00-17:00 Eastern Standard Time (UTC-4).
